Refunds

Rank is what you paid for. Once a bid is applied to the live board, that placement was delivered. We do not refund buyer’s remorse, a later outbid, or X engagement that did not appear.

When we will refund

• Payment captured after the board closed, so the money could not be applied to rank.
• A duplicate first payment for a post that already held the slot.
• A charge that exceeded the maximum listing total and was left unapplied.
• A listing we removed because of our own error.

How

Unapplied payments are held for review rather than moved to another board. Email [email protected] with the checkout email and approximate time. Refunds go back through Stripe to the original payment method.

Chargebacks and disputes suspend the listing while they are open. A completed full refund takes the listing off the board; a partial refund lowers the total.